Refund Policy

This Refund Policy ("Policy") explains the refund and cancellation terms for all services provided by Asset Lino LLC ("we," "us," or "our"), including website design, web development, landing pages, e-commerce solutions, SEO, UI/UX design, maintenance, automation, and related digital services. By engaging our services, signing a proposal, or making a payment, you ("Client," "you," or "your") agree to be bound by this Policy.

We understand that circumstances change. We strive to provide excellent service and fair, transparent refund terms. Refunds are processed according to the stage of project completion at the time of cancellation, the amount of work already delivered, expenses incurred on your behalf, and the terms of any specific project agreement.

This Policy applies to one-time project fees, deposits, and prepayments. Separate terms may apply to recurring services (e.g., monthly maintenance plans), which are addressed in Section 4.

Last Updated: May 8, 2026

Refund Eligibility: Refunds are considered on a case-by-case basis. Eligibility and amount depend on:

• Project stage: How far along the project was at the time of cancellation. We assess completion based on delivered milestones (e.g., discovery delivered, design approved, development phases completed).
• Work completed: The actual hours and deliverables produced. We document progress in project management tools and milestone reviews.
• Expenses incurred: Third-party costs paid on your behalf (hosting, domains, SSL, licenses, stock imagery, plugins, APIs) cannot be refunded, as we cannot recover them from vendors.
• Reason for cancellation: We may offer more favorable terms for cancellations due to our performance issues versus client change of mind.
• Project agreement: The signed proposal, statement of work, or service agreement may specify custom refund terms that supersede this Policy.

Refund Processing: Approved refunds are processed within 14 business days to the original payment method. For credit/debit card payments, your bank may take 5–10 additional business days to post the refund. For wire transfers or checks, we will issue a check or bank transfer within 14 business days. Refunds are issued in the same currency as the original payment.

The following table outlines refund percentages based on project completion stage. These percentages are guidelines; final amounts are calculated after we assess work completed and expenses incurred. For example, if a project is 20% complete but we have already purchased $500 in third-party services, the refund will be reduced by that amount before applying the percentage.

How we determine completion: We track progress by milestones (discovery, wireframes, design mockups, development phases, testing). A typical website project might have 5–8 milestones. Completion percentage is based on milestones delivered and approved versus total milestones in the project scope.

To request a refund or cancel a project, follow these steps. We recommend reading this section before contacting us so you know what to expect.

1. Contact Us: Send a written cancellation request to [email protected]. Include: (a) your name and company, (b) project name or reference number, (c) date of your last payment, (d) reason for cancellation, and (e) whether you wish to receive any completed work before the refund. Requests sent to other email addresses may be delayed.
2. Review: We will acknowledge your request within 1–2 business days and complete our internal assessment within 3–5 business days. We will review project files, time logs, and expenses to determine the fair refund amount.
3. Assessment: We will send you a written refund assessment that includes:
   • Work completed to date, with a brief description of deliverables
   • Expenses incurred (itemized where possible)
   • Refund amount, if applicable, with calculation basis
   • Deliverables you will receive (e.g., design files, partially built site, documentation)
   • Any outstanding balance or next steps
   You may request clarification or dispute the assessment within 7 days of receipt.
4. Approval & Processing: Once you confirm acceptance of the assessment (or after 7 days if no dispute is raised), we will process the refund within 14 business days. We will send a confirmation email when the refund is initiated.

Important: Verbal or phone cancellations are not accepted. All cancellation requests must be in writing via email from the account associated with the project. This ensures we have a clear record for both parties.

We strongly encourage clients to contact us directly to resolve any billing or service issues before initiating a chargeback or dispute with their bank or payment provider. Chargebacks are intended for fraudulent transactions; they are not a substitute for our refund process. Initiating a chargeback without first contacting us may result in:

• Additional fees: We may incur chargeback fees from our payment processor, which we may seek to recover from you.
• Project suspension: All work will be paused immediately until the dispute is resolved.
• Recovery actions: If a chargeback is filed inappropriately (e.g., for services rendered), we reserve the right to pursue recovery through collection agencies or legal action.
• Relationship impact: Future projects may require alternative payment methods (e.g., wire transfer) or prepayment terms.

We will work in good faith to resolve disputes amicably. If you have concerns about a charge or our service, please email us first. Most issues can be resolved within a few days.

We reserve the right to modify this Refund Policy at any time to reflect changes in our practices, legal requirements, or business operations. Changes will be effective immediately upon posting on this page. The "Last Updated" date at the top will be revised when changes are made.

Which terms apply to you: The refund terms in effect at the time you signed your project agreement or made your first payment will apply to that project. For new projects started after a policy change, the updated terms will apply. If we make a material change that adversely affects your rights, we will use reasonable efforts to notify existing clients with active projects.

For refund requests, cancellation inquiries, or questions about this Refund Policy, please contact us using the details below. We typically respond within 1–2 business days. For urgent matters, you may also call during business hours (Mountain Time).